Saudi Arabia Ranks First in the MENA Region for E-Services

Saudi Arabia has secured the top position in the 2024 Government E-Services Maturity Index for the Middle East and North Africa, as issued by the United Nations Economic and Social Commission for Western Asia (ESCWA). With an overall score of 96%, the Kingdom maintains its lead for the third consecutive year.

According to Hisham Al-Sheikh, Deputy Governor for Strategy and Partnerships at the Digital Government Authority, this achievement reflects Saudi Arabia’s growing global stature in digital governance. He emphasised that the Kingdom’s continued progress is driven by inter-agency collaboration and the strategic adoption of advanced technologies, establishing Saudi Arabia as a model in the field.

Outperforming 16 regional peers, Saudi Arabia scored 99% in both the ‘Service Availability and Development’ and ‘Public Access’ categories, and 93% in ‘Beneficiary Satisfaction’, reflecting a high level of efficiency, accessibility, and user-centric design in its digital public services.