Ministry of Hajj & Umrah Reports 93% Hajj Pilgrim Satisfaction

Saudi Arabia has recorded a 93% satisfaction rate among Hajj pilgrims, according to Minister of Hajj and Umrah Tawfiq Al-Rabiah, who announced the results during the Hajj Conference and Exhibition in Jeddah.

The figure follows coordinated efforts involving more than 60 government and operational entities and approximately 600 work plans prepared ahead of the Hajj season. Pilgrim satisfaction has risen from 74% in 2022 to 93% in 2026, reflecting improvements in services and infrastructure over the past four years.

Al-Rabiah also announced that the Pilgrim Experience Program, launched in 2019 as part of Saudi Vision 2030, has exceeded its 90% satisfaction target for the Umrah pilgrim experience. The programme focuses on facilitating access to the Two Holy Mosques, improving the quality of services provided to pilgrims and enriching their religious and cultural experiences.

The programme measures progress through several performance indicators, including the number of Umrah pilgrims, accessibility for international visitors, satisfaction with Hajj and Umrah services and the development of historical, Islamic and cultural destinations.

The ministry has also implemented an integrated management framework for Hajj and Umrah projects, establishing performance indicators, coordinating planning meetings and overseeing improvements to pilgrimage infrastructure and services.