Dubai Police 901 Centre Handles 294,000 Non-Emergency Interactions in

Dubai Police handled 294,134 non-emergency interactions through its 901 Contact Centre in the first quarter of 2026, covering phone calls, emails and live chats.
The centre received 194,510 phone calls during the period, alongside 48,390 emails and 6,237 instant chat conversations conducted through its digital communication platforms.
According to officials, the 901 Contact Centre operates through three integrated systems. The first manages phone enquiries, complaints, suggestions, and service requests through dedicated staff. The second processes transaction-related calls submitted through smart channels, enabling faster handling of requests. The third focuses on written communication, responding to enquiries through email, social media, live chat, and smart applications.
The service supports a range of non-emergency functions, including criminal and traffic enquiries, certificate issuance, and community-related services.