Government Complaints Platform Records 2.1 Million Submissions in 2025

The Cabinet’s Unified Government Complaints System recorded 2.1 million complaints, requests and inquiries in 2025, marking a 17% increase compared to the previous year.

According to the system, around 2 million cases were processed during the year, with 1.54 million closed, representing a 91% resolution rate. The platform expanded its reach in 2025, linking 168 main entities and 3,675 sub-entities through a unified electronic network, an increase of 140 entities year on year.

About 65% of cases were routed to ministries, 22% to governorates, and 13% to public agencies and universities. Closure rates reached 88% for ministries, 97% for governorates, 95% for agencies and 85% for universities.

Nine ministries accounted for 86% of all ministry-directed cases, led by interior, housing and utilities, health, education, social solidarity, communications, electricity, supply and internal trade, and petroleum and mineral resources. At the local level, nine governorates—including Cairo, Alexandria and Giza—handled 73% of governorate-related complaints.

Among agencies, bodies such as the Central Bank of Egypt, the Consumer Protection Agency and the National Organisation for Social Insurance were among the most frequently addressed.

Sectoral data showed health-related cases at the top, with 149,000 complaints, requests and urgent alerts, 97% of which were closed.

Housing and utilities followed with 372,000 combined cases, while education-related submissions reached 120,000 across schools and universities.

Social solidarity and humanitarian cases totalled 121,000, pensions and insurance 35,400, and security and law-related matters handled by the Ministry of Interior reached 181,000. High closure rates were also recorded in environment, electricity, energy and market oversight cases, each approaching or exceeding 98%.

Complaints related to citizens abroad stood at about 2,200, with a closure rate of 99%.