Saudi AI Firm Lucidya Raises $30 Million to Scale Its Arabic Platform

Saudi Arabia-based AI startup Lucidya has raised $30 million in a Series B funding round to scale its customer experience management (CXM) platform and Arabic-language AI capabilities. The round was led by Impact46 and supported by several regional investors.

Founded in 2016, Lucidya uses proprietary AI models to analyse customer sentiment and engagement across 15 Arabic dialects. Its platform helps businesses and government entities understand and respond to customer feedback in real time, offering analytics tools that are fully compliant with local and international data protection laws.

With this latest investment, Lucidya aims to expand its presence across the GCC and broader MENA region, while enhancing its Arabic-first AI agents. These tools automate customer support and engagement, offering tailored responses in Arabic with up to 92% sentiment detection accuracy.

The funding will also support product development and hiring as Lucidya looks to deepen its foothold in key sectors including telecommunications, banking, healthcare, and hospitality.

Lucidya previously raised $6 million in a Series A round in 2022. The new investment reflects growing interest in regional AI infrastructure and localised tech solutions, particularly those tailored to Arabic-speaking users.